Where’s the Key?

You know how, in some office buildings, you have to use a key to access the restrooms? If all the keys go missing, it can be a bad thing.

That would never happen if one of the following ideas was used:

  • The fob on the keyring contained an RFID chip
  • The fob was the kind of thing restaurants use for waiting customers: flashing lights and a vibration mechanism

I bet these could work for hall passes in schools too … hmmm …

 

Originally posted July 24, 2009 on White Tree Ideas

Categories SBI

Scalzi on “Fear”

This post is a quote from The Sagan Diary by John Scalzi.

Outstanding insight, IMO.

[Fear] is what it is; the serpent in my ear, whispering the promise of the fall.

I am human. Fear lives in me and sets to make my heart bitter. But I know something about Fear. Fear is a scavenger who feeds on the future; on what may be and what is possible, extending down the line of our lives. Fear lives in me and I cannot change that. But I choose to starve Fear. I choose to live here [and] now.

 

Originally posted July 20, 2009 on White Tree Ideas

Remembering and Memorizing Are the Same Thing

Training industry thought leader Cathy Moore is a strong proponent – indeed a pioneer – of an instructional format that places the content to be learned into reference materials so that people do not need to memorize (remember) information – they just refer to their job aids.

In a recent webinar, cognitive neuroscientist Dr. Carmen Simon stated that “People can’t act on what they can’t remember” (what they haven’t memorized). Her research and consultancy focus on the goal of making information more memorable.

These two positions, taken in their purest forms, cannot both be right.

Each training project needs to balance appropriate memory stimulation for knowledge transfer against flexible just-in-time performance support tools that prevent cognitive overload (with the realization that “overload” varies among individuals).

But stepping back for a larger perspective, why is it OK for us to want people to remember (memorize) a marketing message, but not OK to want them to memorize (remember) processes and requirements for performing their duties as an employee?

Usability guru Steve Krug’s groundbreaking book Don’t Make Me Think was about designing products and websites that are intuitively easy to use. It was not, I suspect, intended to be a philosophy of life.

Bigger

I don’t know much about artist/musician Amanda Palmer, but a song she wrote a year or two ago really resonated with me.

Here are the lyrics to the chorus:

I am bigger on the inside

But you have to come inside to see me

Otherwise you’re only hating

Other people’s low-res copies *

I understand she wrote the song whilst dealing with a boatload of personal difficulty and facing strong but nebulous hatred from random strangers.

There are lots of things Ms. Palmer and I would agree about, and lots of things we wouldn’t.

I’m sure I don’t understand most of the stuff she’s been through, and likewise she wouldn’t understand all my stuff.

But I can say this unequivocally: Everyone needs to understand the meaning behind this song.

 

* Lyrics to “Bigger on the Inside” retrieved from the artist’s Patreon

So You Think You Can Multitask

Think again.

For years now, “multitasking” has been a buzzword in personal and professional circles. An online search on the term quickly returns tens of millions of hits, and most of the recent results have titles that question whether anyone can really multitask at all. This brief post shares some big ideas and links to where you can start learning more.

Do you or don’t you?

Study after study from researchers around the globe indicates that the human brain is wired to focus on one thing – and only one thing – at a time. When people think they are multitasking, they are actually doing one of two things:

  • Background tasking, where one task is the focus and other tasks are performed automatically (like walking while talking) or passively (like listening to music while typing), or
  • Switchtasking, where attention switches back and forth, sometimes rapidly, between multiple things.

But surprise! It turns out that 2 percent of us actually can multitask! These people are called “supertaskers,” and a free online test will let you know if you are part of the 2 percent. (No, I’m not – just reading the description of the test was enough for me!)

Can multitasking be learned?

While supertasking appears to be an inborn ability, some studies propose that anyone can “learn” to do more than one thing at once.

However, what those studies actually show is that a person can learn a task thoroughly enough that it becomes a background task for them, at which point it’s not multitasking any more. And “consuming multiple streams of information at the same time” is also not multitasking: it’s just passive background tasking.

So the current answer to this question is No, multitasking can’t be learned.

What’s wrong with switchtasking then?

Most of us switchtask all the time – we have to, in order to live our lives.

But after a certain point, switchtasking begins to take a toll on our productivity, on the quality of our work, and on our stress levels. Don’t believe it? Take this classic test to prove it to yourself; it’ll be 5 minutes well spent.

Recently, neuroscientists using functional MRI (fMRI) scans of the brain have found that habitual switchtasking over a period of several years can result in an “addiction to distraction” and cause certain parts of the brain to atrophy. This alarming news is offset, though, by proof that “neuroplasticity” (the brain’s ability to heal itself and grow new connections) keeps going as long as we live. The idea that our brains die off as we age is just a fable (hooray!).

Who’s better at switching: young or old?

Our brains might not die off, but it’s common knowledge that they do slow down. In fact, maximum brain speed is attained around the age of 25, and after that the slow-down begins.

So, as you’d expect, younger people are typically better at switchtasking since they can turn their attention more quickly.

But it turns out that older people bring something else to the table. fMRI scans of older brains show activity in a greater number of areas when performing the same task – indeed, activity sometimes even crosses between the two sides of the mature brain in ways not seen in the young, indicating an increase in lateral, creative thinking. When I compare my problem-solving process now with how I approached things years ago, it seems to match these findings: my experience adds an intuitive dimension I never had before.

What I conclude from this information is that an ideal project team will include both younger and older members: speedy minds that can accomplish tasks quickly and experienced minds that can leverage subtle insights. Inter-generational collaboration for the win!

Tip of the proverbial iceberg

One of the most difficult parts of writing this post was cutting off my research. There are vast quantities of data out there, and more every day. The links below will take you to solid information that’s written in layman’s terms, not science jargon. I encourage you to begin your own exploration!

Links on Multitasking

Note: This post was originally written for my employer, Cinécraft Productions Inc.

L Y G

I’m a big fan of the “Jon & Lobo” series by sci-fi author Mark Van Name.

Though I’d love to see new volumes more often, I admire what Mark does in his day job: being a principle of a successful tech company that provides good jobs to a bunch of folks.

Recently, he’s been involved in another initiative that IMO is quite worthwhile. It’s called Limit Your Greed, and the name really says it all. I encourage you to check out their website for the full message.

Now I just need to figure out which shirt to buy!

What to Gamify?

Here’s an idea:

Instead of gamifying training, why don’t organizations gamify their employees’ career paths?

For example, a person who completes a project “quest” could “level up” to better office equipment or a better location for their desk or a chance to be on a cross-functional team or etc. Offer visible/tangible rewards – rewards that come more frequently than promotions to a new position and that are available to everyone who levels up, not just a select few and the rest get weeded out.

I wonder if anyone has tried this before and, if so, if it worked?

Quandary 1

Here’s one of those things that’s difficult to understand:

We all like to think we’re so unique — like snowflakes or fingerprints or whatever.

And yet we’re surprised when other people disagree with us.

But It’s the Same Thing

The Mary Sue is one of the best-known genre tropes: a character in a book or movie who is “too good to be believable.”

You used to hear the same criticism with regards to Superman; people reacted negatively toward a character who lacked vices – it just didn’t “work” for them.

Yet often these same people are very much opposed to the concept of original sin – that evil resides somewhere in every human heart and none of us is perfect.

It’s just interesting …

Sports Enthusiasm – 4 Leg Focus

This is the single best athletic performance I have ever witnessed.* (Get your tissues handy – you’ll need them.)

More noble than a Ryshadium.

He was truly The Horse God Built. There will never be another.

It is my personal hope that his Belmont Stakes record will stand until this world’s age ends and Christ brings in His Kingdom.

Run, Big Red, run!

* The awesome video, created almost 10 years ago by Ollie Tan,
has 230+K views and still gets new comments every month.